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Right choice for New Car Service

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Merry Christmas from Drouin Auto Care
Drouin Auto Care wish our customers a safe and happy holiday season. Our Drouin workshop will close on Friday 22nd Dec 2017 and reopen as normal on Monday 8th Jan 2018.  To get your car in prime condition and avoid being stuck during the holiday season, ensure you book in your car service well in advance!  

 

It is not common knowledge that you are free to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Looking forward to the potential bargains available in the end of year car sales or just want to get your new car serviced in time for the holidays? Here is some sound advice from Drouin Auto Care in Drouin.
  

Aquisition of a new car is one of the biggest investments you will likely make, so you should do what you can to ensure proper care of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
  

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
   

It is not common knowledge that you are free to choose who will service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

You cannot be forced to get the car serviced by the dealership it was purchased from for service or repairs. Provided the work is performed to the manfufacturers specifications by a properly qualified person and uses proper quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Drouin Auto Care mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Drouin Auto Care mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Drouin Auto Care will also only ever use fluids and lubricants that meet the specifications of the vehicle manufacturer.
  

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the seperation between extended, statutory and manufacturer warranties to help you make the right selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be over-ridden by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So look out for new car dealers who try to push the addition of “express” or “extended” warranties, often for free, when closing the deal. Much of the time these ‘supplementary’ warranties may include quite specialised restrictions or provisions, and often can seem very confusing. Many times these promises provide very little additional benefits beyond the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership that sold the vehicle.

Such promises are very unlikely to make much mention of the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes the distance you may need to travel to get your car serviced or excessive waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.
  



  

 

Trading Hours: Open Monday to Friday 8:00AM to 5:30PM and Saturdays from 8:00AM to 12:00PM 

Specialist Car Services